In the last post, Scrum as a Strategy: Better Manage your ServiceNow Environment, I explained why the Scrum Methodology works so well with the ServiceNow platform. Today, I’ll show you exactly how Intreis uses the methodology to benefit our customers. Velocity is the Intréis Managed Services offering for ServiceNow. It utilizes the advantages of Scrum…

For many customers, going live with ServiceNow is just the beginning. Once users start accessing ServiceNow and see all that can be achieved, they will want more features. This isn’t because the implementation team hasn’t delivered what was asked of them, but because they did. This is especially true when other departments beyond IT catch…

Although I’m a fan of the proverb “Perfect is the enemy of good,” I prefer the more cautionary version that says, “Don’t let perfect be the enemy of good.” This is one very good reason why I subscribe to Scrum – the Agile methodology that can transform YOUR organization, by drastically increasing efficiency. Scrum, and…