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ITIL for Newbies…(Like Me)

An overview of ITIL v3 Foundations and some other cool reference ...

White Paper: SaaS Product Development Roadmap

An overview of key considerations for bringing a new Software-as-a-Service offering to ...

Assessment Tool: SaaS, Cloud Services Risk Assessment

100 questions to ask your Software-as-a-Service or Cloud Application provider before you give them ...

Case Study: Integrating GRC and ITSM

Leveraging Your IT Service Management Platform for IT Governance Risk & Compliance. Bringing ...

White Paper: Structuring IT Service Level Agreements

Quick start guide for creating IT service & enterprise application service level ...

White Paper: Understanding SaaS and Cloud Services SLAs

Review common definitions related Service Level Agreements, the top ten questions to ask yourself ...

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