Communication Platform Implementation.

Why?

Timely, relevant and clear communication is the key to your success. Even the best processes and technologies can fall short, if communications break down, so why not build them directly into your process?

How?

Our communication consultants will configure the Intreis Communication Platform in such a way that it will smoothly interact with your existing services and tools, fully integrate communications into your processes, and remain inline with your business strategy requirements.

What?

The Intréis Communication Platform uses industry standard SOAP/REST web service protocols and also has SIP capabilities, should the need arise to replace aging POTS lines. Backed by Twilio (a cloud-based telecommunications provider) and Amazon Web Services, we can provide custom in-bound / out-bound voice and message routing, call storage, reporting, and voice transcription. These communication services can be integrated with your ITSM/GRC processes, to supplement or even to become the support desk.

Key Benefits

• Automated Attendant / IVR
• Automatic Call Distribution with Agents and Queues
• Automated ticket creation and status updates
• Outbound SMS or Voice notifications with Escalations
• Call Tree Testing for Disaster Recovery
• Two Factor Authentication
• Automatic Password Reset (Orchestration)