1. Resolve to consolidate your most critical IT and business processes and services. Disparate and duplicative business processes and services are costly and challenging to manage. They also make it impossible to maximize agility, or to deliver consistently excellent experiences to users. Read: “Enterprise Service and Process Excellence: What It Is and How to Get…
Archives.
Enterprise Service and Process Excellence: What It Is and How to Get It
Enterprise Service and Process Excellence, the “Alphabet Soup for the Soul of the Enterprise:” “ITSM + GRC = ESPE,” where: “ITSM” = “IT service management;” “GRC” = “governance, risk, and compliance;” and “ESPE” = “enterprise service and process excellence.” That last FLA (“four-letter acronym,” of course!) may be new to you, but its underlying concepts should…
One Tool You Must Have to Manage Regulatory Change
Michael Rasmussen, Chief GRC Pundit at GRC 20/20 Research, is in the process of publishing a blog series on the daunting challenges that organizations must face when addressing governance, risk, and compliance (GRC). His first post focuses on regulatory change management and what he calls the “tsunami” of regulatory change that overwhelms many organizations. One…
What ITIL, ServiceNow, and Risk & Compliance Have in Common
What is the connection between Risk & Compliance and ITIL? There is a direct overlap between ITIL and most Governance, Risk, and Compliance (GRC) requirements. For years, companies have been treating Service Delivery and Compliance as two different functions, two different work efforts, thereby expending twice the resources. At Intreis, we use Performance-Based Controls Design,…
Planning For Your Future
Waiting for my turn at a local bank is not my preferred way to start a Saturday morning. Unfortunately, what I needed to do cannot be done online, so there I was. While waiting, I couldn’t help overhearing a conversation between a financial advisor and a couple on college saving. He explained that scheduling a…
Four Reasons Why You Can (and Should) Enable Both Your ITSM and GRC Objectives on One Servicenow Platform
Two of the most common technology acquisitions or upgrades under consideration for many large enterprises today are IT Service Management (ITSM) and Governance, Risk, and Compliance (GRC). Most organizations have separate departments evaluating and purchasing platforms and applications to enable each of these process disciplines. If stakeholders across these process areas are not talking to…
Integrated GRC on Servicenow
ITSM & GRC…two software industries dominated by legacy technology platforms are now being reinvigorated by the cloud. Most organizations continue to seek out separate technology platforms to manage IT and GRC related processes, and in doing so, wrack up double the licensing, professional services, and on-going support/maintenance costs, all the while getting none of the…