Thank you for joining us for our sixth and final installment of our “ITIL for Newbies…(Like Me) – An ITIL Overview” series. Last but not least, we will wrap up with the Continual Service Improvement Stage…my favorite for being short, sweet, and arguably one of the most important stages of the ITIL lifecycle. CONTINUAL SERVICE…

Still there? I think we have some gluttons for punishment out there… Just kidding! You can see that ITIL isn’t all that bad right? And just think, we only have two stages left in the “ITIL for Newbies…(Like Me)” series. In this post, we’ll cover the 4th stage of the ITIL lifecycle, the Service Operation…

Hello again, to my fellows on this journey of ITIL certification. So far in this “ITIL for Newbies…(Like Me) – An ITIL Overview” series, we have covered the ITIL Introduction, the Service Strategy Stage, and the Service Design Stage. In this 4th installment, we will tackle the 3rd stage of the ITIL Lifecycle, Service Transition….

Dear Reader, I’d like to introduce you to Service Design, the 2nd stage of the ITIL lifecycle and the 3rd post in our “ITIL for Newbies…(Like Me) – An ITIL Overview” series. Below you will find both the definition of the Service Design Stage and the processes that it is made up of. Remember to…

Welcome back for Round #2 of our “ITIL for Newbies…(Like Me) – An ITIL Overview” series. Last week I introduced ITIL and discussed the benefits and logistics of becoming certified. I also promised to provide you with an easy to digest look at what ITIL is all about, and today we’ll get started with Service…

Do you have any idea what ITIL is? I didn’t. Not. A. Clue….and I had to get certified. Fast. I’ve recently joined this really great, start-up company called Intréis, a consulting company that provides services regarding Governance, Risk, and Compliance (GRC). Being new to the IT industry, I didn’t know what that GRC term even…