Technical Consultant.

Manifesto

Let’s take a stand against the enemy of service excellence, employee engagement & productivity, and workplace happiness.

• Bad processes increase complexity, ineffectiveness, and wasted resources.
• Bad processes result in employee disengagement and workplace misery.
• Bad processes bring unhappiness to all stakeholders.
• Bad processes make people miss birthdays, anniversaries, and the things that truly matter.

Together we will eliminate all bad processes, and the world will be a more joyful place for all; even for our friends in the most highly regulated sectors.

Details

Intréis Consultants are given a unique opportunity to learn how to grow, shape, and build a consulting firm. They must be team players with a primary focus on client delivery and the technical implementation of the project. They are expected to understand client objectives and provide technical know-how to scope and implement the final solution.

Intréis consultants will be involved in providing objective advice, expertise and specialist skills with the aim of creating value, maximizing growth or improving the business performance of our clients. They will partner with Clients’ technology, regulatory affairs, and internal audit departments to review operational procedures and guidelines, and ensure that such procedures conform to leadership’s instructions, industry practices, and regulations.

Responsibilities

• Maintain a high level of satisfaction with Intreis clients
• Provide technical input during collaborative requirement gathering
• Complete technical development tasks required for delivery
• Enable the client through knowledge transfer
• Assist in configuring Unit Testing to ensure expert delivery
• Present client demonstrations showcasing Intreis solutions
• Identify new engagement opportunities for Intreis
• Contribute to Intreis blog and actively participate in social media marketing initiatives
• Able to travel to client sites, when needed

Expected Areas of Expertise:

• IT service management (and ITSM platforms)
• Web Development Languages
• Enterprise grade IT applications

Skills & Qualifications:

• Bachelor Degree preferred
• Minimum three or more years of technology, security, or professional services experience
• ServiceNow administration experience preferred but not required
• Understanding of IT service management and service delivery principles, policies, and industry best practices (such as ITIL)
• Strong communication and technical assessment skills
• Ability to work with all levels of management and technical personnel to further the goals of the engagement
• Experience building client relationships and good active listener
• Desire to learn new and different approaches
• Experience writing (e.g. for a blog, publication, newspaper) and speaking in front of large groups
• Strong written and verbal language skills

Training will be given to provide Consultants with the following knowledge:

• Understanding of Intreis unique products, services, and methodology
• Understanding of security/regulatory principles, policies, and industry best practices (if Consultant does not already have)
• Obtain ITIL v3 Foundations Certification (if not already certified)

Supervisor & Location:

Intreis Technical Consultants report to our Sr. Director of Technology. The team is located across the country. When not at client sites, Consultants will be able to work from home offices.

Type of Employment:

Full-time

Contact us about this position