As we explained in our last blog Your Enterprise as a Work of “ART”, to become more “ART-ful,” your enterprise must become more agile, resilient, and trustworthy. This post digs a bit more deeply into what business agility is, why it matters, and how to achieve and sustain it. According to the book, “Built to…
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Your Enterprise as a Work of “ART”
While every enterprise is different, there are three fundamental characteristics that appear common to every successful modern enterprise – things that make that enterprise a work of “ART.” The successful modern enterprise is: - Agile – able to navigate nimbly all types of internal and external change, expected and unexpected. - Resilient – able to avoid threats,…
COSO 2013: Monitoring Activities
Welcome to our final blog of our COSO 2013 series. Over the course of the series, we have discussed how to develop a control environment, execute risk assessments, design control activities, and how to use information to make decisions regarding your control environment and communicate your control objectives. In this blog, we will cover how…
COSO 2013: Information and Communication
Welcome to the fifth post of our COSO 2013 blog series. To date, we have discussed how to develop a control environment, execute risk assessments, and design control activities. In this blog, we will cover how to leverage information to make insightful decisions concerning your control environment, and how to communicate your control objectives to…
COSO 2013: Control Activities
Welcome to part four of our COSO 2013 blog series. We have covered COSO’s guidance around the development of a control environment and execution of risk assessments. In this blog, we will focus on how to use the output of your risk assessments to properly select, design, and implement control activities. How are Risk and…
Governance and Process: Your 2014 Priorities and 2015 Implications
Because a new year means reflection and anticipation, we thought we’d reflect on the content we produced in 2014 that was most popular. That reflection leads to anticipation of some trends and developments that may be important to you and your enterprise in the coming year. First, our five most popular blog posts in 2014,…
COSO 2013: Risk Assessment
Welcome to part three of our COSO 2013 blog series. In our previous blog, we discussed the COSO framework’s key principles for the development of a robust control environment and ways that ServiceNow can assist with the implementation of those principles in your organization. Having setup your control environment, we can now focus on the…
4 Business Process and Service Management Resolutions You Should Make
1. Resolve to consolidate your most critical IT and business processes and services. Disparate and duplicative business processes and services are costly and challenging to manage. They also make it impossible to maximize agility, or to deliver consistently excellent experiences to users. Read: “Enterprise Service and Process Excellence: What It Is and How to Get…
COSO 2013: Control Environment
Last week we introduced readers to the changes taking place as a result of the COSO 2013 framework superseding its predecesor, COSO 1992, on December 15th. In this post, we’ll tackle the first of the five components of internal control. When you look at the COSO cube, one of the first sections to jump out…
Enterprise Service and Process Excellence: What It Is and How to Get It
Enterprise Service and Process Excellence, the “Alphabet Soup for the Soul of the Enterprise:” “ITSM + GRC = ESPE,” where: “ITSM” = “IT service management;” “GRC” = “governance, risk, and compliance;” and “ESPE” = “enterprise service and process excellence.” That last FLA (“four-letter acronym,” of course!) may be new to you, but its underlying concepts should…