1. Resolve to consolidate your most critical IT and business processes and services.
Disparate and duplicative business processes and services are costly and challenging to manage. They also make it impossible to maximize agility, or to deliver consistently excellent experiences to users.
Read: “Enterprise Service and Process Excellence: What It Is and How to Get It.”
2. Resolve to automate your most critical IT and business processes and services.
Automation eliminates human error and inconsistent execution. This makes it easier to deliver successful business processes and services consistently, not to mention automation minimizes risk, maximizes compliance, and makes audits less painful.
3. Resolve to integrate your most critical IT and business processes and services with your best governance, risk, and compliance (GRC) policies and practices.
Treat specific GRC requirements as floors, not ceilings. Use what your enterprise has learned from its GRC management to inform and improve critical business processes and services. Make those processes and services, and the platform or platforms that support them, “GRC-ready.”
See what you’re missing if you fail to take advantage of your GRC processes.
4. Resolve to inspire and support the consolidation, automation, and integration of critical processes and services across your entire enterprise.
This is how you ensure enterprise-wide excellence of the business processes and services that define how well your enterprise performs.
If your enterprise is using ServiceNow, the tools you need to make these resolutions realities are already within your grasp. Whether your enterprise uses ServiceNow or not, your efforts to enable consistently excellent business and IT services should begin with steps that mirror the resolutions above. When you start with a focus on the business processes and services that matter most to your business, you’re building on the firmest possible foundation.
